Terms and Conditions 2026

Terminology

In these terms and conditions, ‘Management, We, Us’ refers to the owners of Jessamine Farm or any persons that have been authorised by the owners of Jessamine Farm to act on their behalf. The terms ‘Guest, You, They’ shall refer to, and include, any person staying in a caravan, motorhome or tent, anyone visiting that caravan, motorhome or tent, anyone connected directly or indirectly to the Guest of Jessamine Farm premises.

‘Ours’ refers to the property of Jessamine Farm and its owners. ’Yours’ refers to your own personal property and belongings.

Forthwith, vehicles, motorhomes, tents and caravans shall be referred to as VMTC unless otherwise specified.

Booking

Terms and Conditions of Booking

You must be over 18 years of age to make a booking. When booking with Jessamine Farm Ltd (Caravan and Camping), you are agreeing to enter into a binding contract with us, and once we confirm your booking, we enter into a contract with you, subject to these Booking Conditions.

Jessamine Farm accepts no liability for loss or damage to possessions and/or personal injury. By making this booking, you accept full responsibility for yourself and those in your booking party, and agree to abide by these Terms and Conditions.

All cars, vehicles, motorbikes, bikes or other vehicles are parked at their owners' risk. Jessamine Farm accepts no liability for loss or damage to cars, vehicles, motorbikes, bikes or other vehicles.

Special Requests

If you have special requests or needs, you must tell us at the time of booking. If you have a disability that may affect your stay at Jessamine Farm. We will do our best to accommodate your needs but will let you know if we are not able to. We cannot accept any responsibility for issues and access that we have not been made aware of before confirming the booking.

Booking Forms

Booking forms should be completed via the online booking system on our website. If you book via telephone, your booking will be made with the same form by a member of staff.

Group Bookings

We do not accept group bookings for camping and caravanning, and each caravan or camping pitch must be booked individually. We will always try to accommodate friends and family who would like to be placed together, but we cannot always do this. Please make us aware at the time of booking.

Jessamine Farm is a family-friendly campsite and cannot permit parties of any kind during our camping season. Between the hours of 11 pm and 8 am is strictly for peace and quiet. If excess noise carries over these times, you may be asked to leave, and your stay will not be refunded.

Should you wish to book a private party or large group to stay outside of our camping dates, we are happy to try to accommodate this. Please see our events section for more information.

Booking Confirmation

When we confirm your booking, we will notify you by email. Please check your spam filter and contact us immediately if you do not receive this. It is important that you read through this and notify us of any errors immediately, as we may not be able to make amendments.

Payment

Your online booking is confirmed for the dates you selected upon completion of the booking form. Full payment for the cost of your stay is required two weeks before your arrival date. Failure to make this payment may result in the cancellation of your reservation.

Cancellation / Changes to your booking

You must let us know immediately if you need to cancel or change your booking. Please telephone the office and then confirm in writing.

• Cancellations made within 14 days of the arrival date are non-refundable.
• We will allow you to move your date of stay once, according to our availability.

Cancellation or Changes by Jessamine Farm LTD

Once we have issued you a confirmation, we will do everything possible not to make any changes or cancel your booking. However, should a situation arise that prevents us from providing you with a safe and enjoyable stay, this may be necessary. For this reason, we must reserve the right to cancel or change any bookings confirmed, or not.

We recommend insurance to cover cancellation, loss, damage or injury. As we offer a single booking amendment service, we will not accept any liability should you need to rearrange or cancel your stay.

Force Majeure

Jessamine Farm Ltd shall not be liable for any failure or delay in performing its obligations under these terms where such failure results from any cause beyond its reasonable control. * Scope: Such causes include, but are not limited to: Acts of God (such as fire, flood, or extreme weather), power/utility failures, internet service provider failures, industrial action, civil unrest, government-imposed restrictions, or pandemics. * Remedy: In the event of such occurrences, Jessamine Farm Ltd reserves the right to close all or part of the property for safety reasons. In these circumstances, we will endeavour to offer alternative dates for your stay, but we cannot accept liability for any additional costs incurred by the Guest.

Utilities & Facilities

Electric hook-up

• Short-Term Stays: For standard nightly bookings, electricity is included in your pitch fee unless otherwise stated on your booking confirmation.
• Monthly Stays: For all monthly pitch holders, electricity is provided on a metered basis at a rate of 29p per kWh.
• Initial Payment: A minimum top-up of £5.00 is required for your caravan pitch to activate the supply.
• Additional Credit: Should you require more electricity during your stay, please contact a member of the team, and we can add as much additional credit as you feel you need.
• Minimum Charge & Refunds: There is a minimum charge of £5.00 for the use of the electric hook-up. Please note that no refunds can be given for any unused electricity credit remaining at the end of your stay.
• Equipment Standards: You must only use electrical equipment that is specifically designed for camping and caravanning.
• Technical Issues: If the power trips at any time, please notify a member of staff immediately so we can assist you.
• Electric included Stays: Only bookings that state that Electric is included are exempt from the 29p/kwh metered charge.
• EV Charging Prohibition: The charging of Electric Vehicles (EVs) from these standard pitch hook-up points is strictly prohibited. This is due to the significant fire safety risks and the potential for system-wide infrastructure failure.
• Penalty: Any Guest found charging an EV from a pitch supply will be charged an immediate £50.00 penalty fee to cover infrastructure safety inspections.
• Eviction: Management reserves the right to ask any Guest in breach of this rule to leave the premises immediately without a refund of their stay.

WiFi

Wifi is available and priced at £2 per day, £10 per week or £30 for 28 days. Please ask a member of staff, and we can issue you with a voucher code. Additional terms and conditions apply to our internet service, and these must be accepted at the portal.

Water hook-up

Drinking water is supplied free of charge for the use of paying guests and your animals. Any extra usage will be charged accordingly.

Paddling Pools and Swimming Pools

For the comfort of all our guests and to maintain the quality of our grounds, the use of personal paddling pools and swimming pools is not permitted. This policy is in place to prevent unnecessary water wastage and potential damage to the grass.

Staying

Check-in is between 2 pm and 6 pm. On arrival, please report to a member of staff or call the phone number 01797 362850. We will not accept arrivals after 6.30 pm, and you must be set up and ready to camp before dusk so as not to disturb other guests. Departure must be no later than 11 am; there is a £10 penalty charge for late check-out.

Early check-in from 9 am can be arranged. Please confirm with Jessamine Farm when booking for availability at a fixed price of £10.00.

We only allow vehicles that are being slept in, ie Motorhomes/ Campervans on the designated pitch. One Car is allowed next to the pitch that has been purchased. No other vehicles will be allowed on the field. Please show respect to our other guests regarding excessive noise, headlights and engine noise. No commercial vehicles are allowed.

The speed limit throughout the campsite is strictly 5mph for all vehicles.

Any additional vehicles may be allocated a parking space, which must be confirmed by management at £5.00 per night.

Awnings are permitted, but these will need to be placed in your allocated parking space and a car park space will need to be purchased. All vehicles, motorhomes, tents and caravans shall be positioned as directed by management.

The management has the right to request that any VMTC be moved to a different position at the management's discretion at any time without prior notice. The VMTC has no right to any particular position.

The owners of Jessamine Farm have the right to give immediate notice to leave Jessamine Farm to the guest at any time if a serious breach of rules occurs. The Manager's decision is final.

Day Guests/ Visitors

Day visitors are allowed; however, guests must make sure all guests have signed in at reception, signing in is a mandatory condition of entry for insurance and fire safety compliance, not just for emergencies.

If Day guests arrive by car, they must park in the Car Park and walk to the pitch. The charge for use of the Car Park is £5 per day. Guests must make their best effort to inform the reception prior to the arrival of their guests. Unannounced guests/ visitors will be refused entry. At busy times, we will limit the number of visitors on site.

Only Dogs are permitted

A maximum of 2 dogs is allowed per pitch. Dogs must be kept on a lead at all times. Please remember – not everybody likes dogs. Long lines can be used to enable a little freedom, but must not extend beyond the perimeter of the pitch purchased. Dogs must not be allowed to interfere with or annoy other visitors. Please clean up after your dog, including on the dog walks outside the campsite. When fouling occurs, you are expected to bag and dispose of it responsibly in the bins provided on site. Do not leave the bag outside or hang it from trees. There are litter bins on site. Dogs may not be taken into the washrooms or left unattended outside of them.

Conduct & Safety

General conduct/ Noise

Quiet must be strictly observed between 11 pm and 8 am. Due consideration must be given to the quiet enjoyment of the other guests. Amplified music must be at a low, reasonable level at all times and not disturb other campers. Music must be switched off at 11 pm. The booked party is responsible for the conduct of all their visitors. Alcoholic drinks must only be consumed in the immediate vicinity of your pitch. Drinking alcohol is not permitted anywhere else on the property. Loud, foul or aggressive language/ behaviour is not acceptable and will not be tolerated. Any such behaviour will result in immediate and permanent banning from the premises with no refund of your stay. What constitutes anti-social behaviour is at the sole discretion of our staff, and their decision is final.

Illegal substances/ Drugs will not be tolerated on site. The police will be contacted immediately if you are found to be using them. You will be asked to leave the campsite, and no refund will be given.

Smoking policy

No smoking is allowed inside the structures or within the campsite facilities apart from your designated pitch. Please request a sand bucket for all cigarette butts. Please see the allocated fire safety signs during seasonal weather periods. Please do not throw cigarette butts on the ground, as it is unsightly and unsafe for animals when camping is over.

Cleanliness & Recycling

You are responsible for ensuring your area is clean and tidy after use. Please use the litter bins provided. Keep pitches and surrounding areas tidy and check for litter on departure. Please note: Bins are for normal small household rubbish only. Do not put broken and unwanted camping equipment, etc, in them; please ensure you take it home with you. If any remains behind, you will be contacted and asked to remove it.

You must leave all the facilities and communal areas clean. Cleaning products and equipment are available for use after showers. This is for the convenience of both you and your fellow campers.

Please remember to remove all goods on departure. If anything has been left behind, we will contact you at your earliest possible convenience for you to collect your items. If you are unable to collect, then we will charge you for the disposal of your items. For smaller items, we will be happy to post them to you for a postal charge fee.

Recycling: We try to be as green as possible at all times, and we ask that our customers be too. Our general waste is for cans, plastic and general waste only. It is collected and sorted for recycling and reuse. Please put cardboard and glass in the appropriate bins provided.

Caravan Cleaning

Your Caravans must be clean and in working order to stay. With this in mind, your caravans can be washed and cleaned by Jessamine Farm for a charge of £50.00. If you would like to wash your own Caravan on the premises, there is a charge of £10.00 to cover the cost of water and electricity. Alternatively, you can make use of the Oasis Hand carwash next door.

Apart from the paid caravan washing services listed, guests are not permitted to use site facilities to wash personal cars or other vehicles. Caravans can be washed on your own pitch, or a place to wash your caravan will be allocated. Be aware that in the event of a hosepipe ban, you must be considerate and adhere to the local restrictions.

Safety

Safety of children – IMPORTANT! For the safety of children, we ask that they remain within the camping grounds where your pitch is allocated unless supervised by an adult. Playing on the banks of ditches surrounding the Campfield and pond is dangerous and prohibited. For reasons of safety and hygiene, please do not allow them to play by the emptying points, car parks, driveways and other private areas. Please ensure you always know where they are. Children must be accompanied by an adult in the shower room and toilets. Playing in the shower/toilet area, laundry room, is not permitted. We encourage all the children to have fun and enjoy their time at the site, but we ask them to respect other campers and their property.

Safety and your responsibility: You are reminded to take all reasonable steps to ensure your own safety. Children and pets are your responsibility at ALL times and must be supervised.

Jessamine Farm is situated in the beautiful countryside of the Romney Marsh, with many unusual plants and animals. We ask that you remember the risks associated with wild or farm animals and poisonous plants. We accept no responsibility for any injuries or illnesses that you suffer as a result of bites, stings, eating or playing with poisonous plants. If in any doubt, please always ask us, and encourage your children not to touch plants or animals that you or they cannot positively identify.

Climbing on trees, fences, and any farm equipment is strictly prohibited for safety reasons, unless explicit permission is given. Jessamine Farm features some ditches, brambles, rabbit holes and other natural hazards. We recommend that you come prepared with suitable clothing and footwear; we can accept no responsibility for discomfort or injury caused by these or other natural hazards. Due to trees and some overhead cables, the flying of kites is prohibited for your own safety.

NO water balloons are allowed, or any type of Nerf Gun/airsoft, fireworks, Chinese lanterns, or dangerous materials or substances are allowed on the premises. Our campsite is adjoining land used for farming and agriculture. Campers must be mindful of animals and crops whilst staying with us. We do have animals on site. By booking with Jessamine Farm, you are acknowledging that you are aware of the risks, hazards and dangers of entering the campsite.

Fire Risk

BBQs are permitted but must be used on slabs to protect the grass. Please ask a member of staff. Only fire pits that are on legs and provided by Jessamine Farm are permitted. BBQs that are under waist height must be put on bricks, which can be provided; please ask the team. Ground fires are not allowed. Please do not burn the grass. Fireworks and Chinese lanterns are not permitted under any circumstances.

The use of BBQs and fire pits utilising logs or coals may be prohibited during times of dry weather or high wind. This decision will be made daily, based on advice received from the local fire authorities.

Gas Bottles: Gas bottles are allowed but must remain on your pitch and need to be taken with you when you leave. If a gas bottle remains behind, you will be contacted and asked to remove it. If necessary, we will charge the cost of disposal.

The use of gas cookers, gas heaters or naked flames is not allowed at any time in the glamping accommodations that we offer or within your own tents whilst on the campsite. This is due to the risk of fire and carbon monoxide poisoning.

You must not collect firewood from the campsites or the surrounding area. Fallen dead wood provides a natural habitat for many creatures. Please use only firewood supplied by Jessamine Farm or brought by you onto the property.

Generators

We DO NOT allow portable engine-driven generators.

Prohibited Technology & Battery Safety

• Drones & Remote-Controlled Aircraft: To protect the privacy of our guests and the welfare of farm livestock, the use of Unmanned Aerial Vehicles (UAVs), drones, or model aircraft is strictly prohibited anywhere on Jessamine Farm.
• Lithium-ion Battery Safety (E-Bikes & E-Scooters): Due to the high risk of thermal runaway fires, the charging of large Lithium-ion batteries (such as those for e-bikes, e-scooters, or high-capacity power banks) is strictly prohibited inside tents or awnings. Any such devices must be charged under constant adult supervision and only using the manufacturer’s original charging equipment.

Policies & Storage

Vehicle policy

The car park is located away from the campsite pitches. The speed limit is 5 mph maximum anywhere on the property. We only allow vehicles that are being slept in, ie motorhomes/ campervans on the pitch and 1 vehicle in the designated pitch area, weather permitting.

Only authorised vehicles are allowed access to the main campsite areas. All guests and any additional guests visiting the campsite may only park in the designated car park area. All cars, vehicles, motorbikes, bikes or other vehicles are parked at their owners' risk. Jessamine Farm accepts no liability for loss or damage to cars, vehicles, motorbikes, bikes or other vehicles.

All Vehicles must be registered with reception; any unregistered vehicles may be clamped and unclamped for a fee of £50.00.

Monthly customers

You are only guaranteed a pitch for the month of purchase, suggesting that T&Cs are not broken. This does not entitle you to stay in your caravan/campervan for the full period or live on site. You are not allowed to have mail delivered to Jessamine Farm or use this address for any personal correspondence.

Monthly pitch holders are permitted to stay for a maximum of 28 consecutive days. Following this period, the Guest and their Caravan/Campervan must vacate the site for a minimum of 48 hours before a new booking can commence, unless the unit is moved into designated storage.

If you would like to go away and leave your caravan/campervan out of your monthly contract, you must arrange either to use the storage facilities or remove your caravan/campervan from the site. Storage spaces are subject to availability. You will not be guaranteed a new monthly pitch after storage.

The exterior of your caravan/campervan must be kept clean and tidy, as well as the surrounding area. No storage boxes and awnings may only be used whilst at your pitch and must be taken down when you leave, unless arranged with staff.

Caravan/Campervan storage

Storage is priced at £60 per calendar month and is paid a month in advance. Should payments lapse, we will store the unit for 28 days. After that period, if payments have not been brought up to date, we reserve the right to remove or sell the unit and its contents.

We can accept no liability for units that are damaged by adverse weather, fire or vandalism and ask that you insure your stored unit for hazards such as these. Whilst we have made our storage as secure as possible, we cannot entirely rule out the possibility of theft. In the very unlikely event that this should happen, we will do our best to supply appropriate evidence to the police and insurance companies.

We require a completed contact sheet, and it is your responsibility to keep us informed of any changes of address or telephone numbers. We accept no responsibility should you not receive any communication that we have records of sending.

You are not permitted to stay in your stored unit, and we ask that you inform us 24 hours before visiting or removing it. In most cases, you will be asked to leave your unit in the car park, and we will move it to our designated storage area. Photographs will be taken of any damage before storing and noted on your contact sheet.

We reserve the right to move your stored unit at any time and promise to do this carefully. Your stored unit will be kept as securely and safely as possible at all times with constant monitoring. For this reason, we ask that you remove any hitch or wheel locks and keep the unit packed for moving in case we need to move it or bring it to the gate for you to take.

General Legalities

Management & Staff

Management office opening times Monday to Sunday 8.30 AM to 6 PM. Touching, abusive language and threatening behaviour will not be tolerated by our staff. Any such behaviour will result in immediate and permanent banning from the premises. If deemed necessary, Police presence will be requested.

Gender Policy

Our policy is not specifically aimed at either women or men, is assumed to affect all sexes/genders equally, and all are welcome.

Liability & insurance

Jessamine Farm caravan park will not accept any liability, of any description, for any person or property using the campsite. Visitors are advised to obtain appropriate insurance cover. We recommend insurance to cover cancellation, loss, damage or injury. We will not accept any liability should you need to rearrange or cancel your stay due to changes in your personal circumstances.

CCTV

Across the Jessamine Farm site, CCTV is used for the safety and security of staff and guests. Footage is retained for 31 days and will only be shared with third parties where there is a legal obligation to do so (e.g., at the request of the Police). GDPR & Privacy: CCTV is operated for the safety of guests and staff in accordance with UK Data Protection laws. Personal data provided during booking is used solely for the administration of your stay and will not be shared with third parties except where required by law.

Poor conditions & Closure

Should extreme weather conditions or unforeseen circumstances leave a pitch or pitches unusable, we will do everything we can to offer an alternative on the site. If we are unable to offer another pitch, we will offer alternative dates. This is beyond our control, and we cannot take responsibility should our solutions not be acceptable or convenient to you.

Jessamine Farm reserves the right to close all or any part of the property in extreme or dangerous situations. Please see our refund policy for cancellations.

Complaints and issues

Should you have any problems, queries or complaints during your visit, please let us know immediately to enable us to resolve them before you leave.

Consumer Rights & Dispute Resolution

We are under a legal duty to supply services that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act). Jessamine Farm Ltd or their staff or business partners shall not be liable for any loss or damage to visitors’ property, however caused. We accept no liability for injury sustained to any party whilst on our campsites.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

Furthermore, we do not accept liability for any losses related to any business of yours, including but not limited to: lost data, lost profits, lost revenues or business interruption. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.

Privacy & Changes

You acknowledge and agree to be bound by the terms of our privacy policy. We reserve the right to change these terms and conditions from time to time, and you should review them as often as possible. Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

We want you to enjoy your stay with us!
Thank you, Jessamine Farm Management and Family